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Terms and Conditions

Chris Trickett / House of Trix Terms and Conditions

For the purposes of this document Chris Trickett will be referred to by trading name House of Trix.

Terms and Conditions may be subject to change at any time by House of Trix without prior notice.

A confirmation of requirements will be produced prior to the commencement of any work. If so all the details of the work and any specific requirements will be listed. By signing and returning the confirmation constitutes your acceptance of our Terms and Conditions herein. No work will be undertaken without a signed confirmation. For regular clients a Service Level Agreement will be drawn up in addition to the confirmation of requirements detailing duration, cost and service level agreed.

Payment terms are immediate upon presentation of invoice, for all other work, unless agreed otherwise in writing prior to commencement of work. For larger projects a deposit of 50% of the total cost may be requested. Regular contract client payments are payable monthly in advance and run on a 6 or 12-month contract.  Any additional hours will be charged at an agreed rate. Hours may be carried forward to the following month by prior agreement only with House of Trix but cannot run past the contract end date and are not refundable.

The preferred payment method is via an electronic payment service i.e. BACS, Internet banking or by cash or cheque payable to House of Trix. Payment terms are immediate upon presentation of a Pro-forma Invoice or invoice. All bank charges relating to direct bank transfer payments or relating to a payment returned unpaid are to be borne by the client.

All invoices are due for payment within 30 days following the invoice date . Any invoice outstanding beyond this period will be referred to Daniels Silverman Limited and will be subject to a surcharge of 15% plus vat to cover the collection costs incurred. This surcharge together with all other charges and legal fees incurred will be the responsibility of the customer and will be legally enforceable.

Any expenses within the agreement are payable in advance e.g. couriers, printing, bought in services, prior to their procurement. These will be charged in addition to the agreed service rate. Any travelling time will be charged at the standard hourly rate.

All costs are subject to change by House of Trix without prior notice.

Timescales for completion of work may be agreed prior to the commencement of work. Any work required urgently (within 24 hours or over a week-end) and outside of the agreed timescales will be subject to a surcharge.

Should the agreed client requirements change once work has commenced, we reserve the right after consultation to increase the charges above the original agreement in line with the increase in work. Such increases are charged at £45 an hour unless another ammount has been agreed elsewhere in writing by House of Trix Ltd.

If work is cancelled after it has been agreed, the client is liable for payment of the work done to the date of cancellation and will incur a loss of earnings charge of no less than 50% of the total hours agreed upon.

Artwork - Upon receipt of an artwork proof, you have 7 days to submit your approval or amendments to House of Trix. After this time the work shall be considered approved and any outstanding monies will be due.

Branding - Once you recieve your proof approval brand(s), you may make up to one hours worth of amendments including colours and any typeface changes you may wish to make. Anything over this time shall be chargeable at our hourly rate.

iBook Production - Once you have received your iBook proof, you have 7 days to submit your approval or requested amendments. After this time the project will be considered approved and outstanding monies will be due for payment. 

Websites - Failure to communicate to House of Trix within 7 days of the site preview phase of any required amends, the website will be considered approved and will be launched “live” and all outstanding monies will then be due. You are subject to the further terms of website hosting later in this document.

Direct Debit Hosting – Failure to provide payment on the agreed date will result in immediate closure of the site, only being reinstated once payment is received. Reinstating a site may be subject to a surcharge.

If the Client rejects the Work within the 10 day review period, or will not approve subsequent Work performed by House of Trix to remedy any points reported by the Client as unsatisfactory, and House of Trix considers that the Client is unreasonable in his repeated rejection of the Work, the contract will be deemed to have expired and House of Trix can take any legal measures to recover both payment for the completed Work and reasonable expenses incurred in recovering payment.

House of Trix retains the right to reject work for any client, which involves material House of Trix finds to be immoral, illegal, objectionable or questionable in terms of origin.

All work will be proof read and checked before passing to the client, however final proof reading is the responsibility of the client. We will only proceed to print once we have your authorisation - House of Trix Ltd cannot accept any responsibility for any errors once a proof has been checked and approved by yourself.  Further amends after the receipt of proof approval will be subject to a minimum hourly charge.

Confidentiality is one of the most important aspects of House of Trix and we are happy to sign any confidentiality or non-disclosure agreements. All information held by House of Trix in relation to the client will be done so in a secure environment and in accordance with Data Protection requirements.

We advise all clients to use a traceable and secure delivery method for valuable documents that require specific delivery. We will return these documents using a similar method.

All logos and corporate identity requirements not provided by us are to be supplied electronically via PDF format. It is the responsibility of the client to ensure there are no copyright infringements.

House of Trix is not responsible for the end use of any digital publication, website or document/artwork produced for or edited on our client’s behalf. Clients are solely responsible for it appropriate use, including abiding by any copyright, plagiarism or any other appropriate law. Whilst working on behalf of the client, the client agrees that House of Trix will not be held liable for the content of any document, print, website or digital product produced.

All electronic documentation, emails, files, discs etc will be scanned for viruses, however even after scanning no unsolicited attachments to emails without a message alongside the attachment will be opened. House of Trix operates Anti Virus Software and Firewall systems.

If at any time a client is dissatisfied with the service provided by House of Trix and feel they have cause to complain, the complaint should be brought to the attention of House of Trix within 10 days in writing. 

No layered or working files will be provided to the client at any stage unless specifically agreed in writing, this includes but is not exclusive to iBook Author working files, Illustrator AI files, Layered PDF and PSD's/Photoshop files. The client will be furnished with finished product files such as flat JPEGS, PDF's suitable for print, iBook format files etc.

As some digital products will be produced in part using iBooks Author, the Client should note they may also be subject to Apples own terms and conditions connected to the software. House of Trix cannot make any assurances regarding our clients relationship with Apple or selling rights within the iBookstore.

All copyright of any originated work belongs to House of Trix. This is only transferable by request and must be clearly printed on the confirmation of requirements contract. Reproduction of artwork is by permission of House of Trix only.

House of Trix retain all usage rights to all artwork produced to promote and publicise our portfolio.

Additionally:

All invoices are due for payment within 30 days following the invoice date . Any invoice outstanding beyond this period will be referred to Daniels Silverman Limited and will be subject to a surcharge of 15% plus vat to cover the collection costs incurred. This surcharge together with all other charges and legal fees incurred will be the responsibility of the customer and will be legally enforceable.

Privacy & Copyright

Site Privacy Policy

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on this website. On some pages, you can provide us information. The types of personal information collected on these pages are:

Name

Address

Email address

Phone number

The Information We DONT Collect:

Credit/Debit Card Information

The Way We Use Information:

We do not share this information with outside parties except to the extent necessary to fulfil

We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How You Can Access or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by calling us or sending us an email. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How to Contact Us

Should you have other questions or concerns about these privacy policies, please contact us by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..

Copyright Notice

Copyright © Chris Trickett effective from Jan 2006-to current

All aspects of this web site – design, text, graphics, applications, software, underlying source code and all other aspects – are copyright Chris Trickett trading as House of Trix or himself and its affiliates or content and technology providers.

In accessing these web pages, you agree that any downloading of content is for personal, non-commercial reference only. No part of this web site may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission of the Website Owner.

For rights clearance please contact us.

Website Hosting & Database Hosting Terms and Conditions

Web Hosting & Database Hosting Terms and Conditions

1. Introduction

The Website Owner including subsidiaries and affiliates offer website hosting and database hosting services subject to the terms and conditions set out in these terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to supply of hosting services.

2. Glossary of Terms

We include the Website Owner – Chris Trickett trading as himself or House of Trix (www.houseoftrix.com & www.houseoftrix.co.uk) - ("Website" or "Website Owner" or "we" or "us" or "our") or any party acting on the Website Owner's implicit instructions.

You ("you", "your", "Customer") includes the person purchasing the services or any party acting on the customer's instructions.

Server means the computer server equipment operated by us in connection with the provision of the Services.

Web Site means the area on the Server allocated by us to you for use by you as a site on the Internet.

In consideration of the mutual covenants herein, the parties agree to the following, which shall apply during the term of this agreement

3. Web Site Hosting and Email

3.1 We make no representation and give no warranty as to the accuracy or quality of information received by any person via the Server and we shall have no liability for any loss or damage to any data stored on the Server.

3.2 You shall effect and maintain adequate insurance cover in respect of any loss or damage to data stored on the Server.

3.3 You represent, undertake and warrant to us that you will use the Web Site allocated to you only for lawful purposes. In particular, you represent, warrant and undertake to us that.

3.3.1 You will not use the Server in any manner which infringes any law or regulation or which infringes the rights of any third party, nor will you authorise or permit any other person to do so.

3.3.2 You will not post, link to or transmit:

(a) any material which is unlawful, threatening, abusive, malicious, defamatory, obscene, blasphemous, profane or otherwise objectionable in any way.

(b) any material containing a virus or other hostile computer program.

(c) any material which constitutes, or encourages the commission of, a criminal offence or which infringes any patent, trade mark, design right, copyright or any other intellectual property right or similar rights of any person which may subsist under the laws of any jurisdiction.

3.3.3 You will not send bulk email whether opt-in or otherwise from our network. Nor will you promote a site hosted on our network using bulk email.

3.3.4 You will not employ programs which consume excessive system resources, including but not limited to processor cycles and memory.

3.4 We reserve the right to remove any material which we deem inappropriate from your web site without notice.

3.5 You shall keep secure any identification, password and other confidential information relating to your account and shall notify us immediately of any known or suspected unauthorised use of your account or breach of security, including loss, theft or unauthorised disclosure of your password or other security information.

3.6 You shall observe the procedures which we may from time to time prescribe and shall make no use of the Server which is detrimental to our other customers.

3.7 You shall procure that all mail is sent in accordance with applicable legislation (including data protection legislation) and in a secure manner.

3.8 In the case of an individual User, you warrant that you are at least 16 years of age and if the User is a company, you warrant that the Services will not be used by anyone under the age of 16 years.

3. Any access to other networks connected to www.houseoftrix.com must comply with the rules appropriate for those other networks.

3.10 While we will use every reasonable endeavour to ensure the integrity and security of the Server, we do not guarantee that the Server will be free from unauthorised users or hackers and we shall be under no liability for non-receipt or misrouting of email or for any other failure of email. We are in no way liable for all activity resulting from unauthorised users or hackers.

4. Service Availability

4.1 We shall use our reasonable endeavours to make available to you at all times the Server and the Services but we shall not, in any event, be liable for interruptions of Service or down-time of the Server.

4.2 We shall have the right to suspend the Services at any time and for any reason, generally without notice, but if such suspension lasts or is to last for more than 7 days you will be notified of the reason.

4.3 The Services provided to you hereunder and your account with us cannot be transferred or used by anyone other than you. No more than one log-in session under any one account may be used at any time by you. If you have multiple accounts, you are limited to one login session per system account at any time; user programs may be run only during log-in sessions. If your account is found to have been transferred to another party, or shows other activity in breach of this sub clause, we shall have the right to cancel the account and terminate the Services and/or this Agreement immediately.

5. Payment

5.1 All charges payable by you for the Services shall be in accordance with the scale of charges agreed between both parties and shall be due and payable in advance of our service provision. We reserve the right to change pricing at any time although all pricing is guaranteed for the period of pre payment.

5.2 Payment is due each anniversary month, quarter or year following the date the Services were established until closure notice is given. If you choose to pay by credit or debit card you authorise www.houseoftrix.com to debit your account renewal fees from your card.

5.3 All payments must be in UK Pounds Sterling.

5.4 If your cheque is returned by the bank as unpaid for any reason, you will be liable for a "returned cheque" charge of £25.00.

5.5 Without prejudice to our other rights and remedies under this Agreement, if any sum payable is not paid on or before the due date, we shall be entitled forthwith to suspend the provision of Services to you.

5.6 If an account goes unpaid for at least seven days, a £25 late payment fee will be applied.

5.7 If an account goes unpaid for at least ten days, the account and its associated services are suspended. A £20.00 charge will be applied upon account reactivation to cover administration costs.

5.8 Once an account has a suspended status, Access to files, databases and other content is explicitly denied. All files, databases and other content including the account itself are permanently deleted after ten days of account suspension.

5.9 Should access to files, databases and other content be required before they are deleted, account reactivation will be required.

6. Termination

6.1 If you fail to pay any sums due to us as they fall due, we may suspend the Services and/or terminate this Agreement forthwith without notice to you.

6. If you break any of these terms and conditions we may suspend the Services and/or terminate this Agreement forthwith without notice to you.

6.3 If you are a company and you go into insolvent liquidation or suffer the appointment of an administrator or administrative receiver or enter into a voluntary arrangement with your creditors, we shall be entitled to suspend the Services and/or terminate this Agreement forthwith without notice to you.

6.4 No refunds will be made for Services suspended in accordance with 6.1, 6.2 and 6.3.

6.5 We reserve the right to suspend the Services and/or terminate this Agreement at any time.

6.6 You may cancel the Services at any time. This will not entitle you to any money back for hosting services / time not utilised.

6.7 We do not provide web hosting refunds under any circumstance unless your case is specified as an exception at the sole discretion of Chris Trickett (House of Trix)

6.8 Where payment has been made by credit or debit card, any refund will only be issued to the same credit or debit card.

6.9 On termination of this Agreement or suspension of the Services we shall be entitled immediately to block your Web Site and to remove all data located on it.

7. Indemnity

7.1 You shall indemnify us and keep us indemnified and hold us harmless from and against any breach by you of these terms of business and any claim brought against us by a third party resulting from the provision of Services by us to you and your use of the Services and the Server including, without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred by us in consequences of your breach or non-observance of this Agreement.

8. Limitation of Liability

8.1 All conditions, terms, representations and warranties relating to the Services supplied under this Agreement, whether imposed by statute or operation of law or otherwise, that are not expressly stated in these terms and conditions including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose are hereby excluded, subject always to subclause 8.2.

8.2 Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence.

8.3 Our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Services shall be limited to the charges paid by you in respect of the Services which are the subject of any such claim.

8.4 In any event no claim shall be brought unless you have notified us of the claim within one year of it arising.

8.5 In no event shall we be liable to you for any loss of business, contracts, profits or anticipated savings or for any other indirect or consequential or economic loss whatsoever

9. Revisions

9.1 Chris Trickett reserves the right to revise, amend, or modify these Terms and Conditions, and any of our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted in accordance with our Terms and Conditions.

10. Notices

10.1 Any notice to be given by either party to the other may be sent by either email, fax or recorded delivery to the address of the other party as appearing in this Agreement or ancillary application forms or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall be deemed to be served on receipt of an error free transmission report, or if sent by recorded delivery shall be deemed to be served two days following the date of posting.

11. Applicable Law

11.1 This Agreement shall be governed by and construed in accordance with English law and you hereby submit to the non-exclusive jurisdiction of the English courts.

12. Headings

12.1 Headings are included in this Agreement for convenience only and shall not affect the construction or interpretation of this Agreement.

13. Entire Agreement

13.1 These terms and conditions together with any documents expressly referred to in them, contain the entire Agreement between us relating to the subject matter covered and supersede any previous Agreements, arrangements, undertakings or proposals, written or oral: between us in relation to such matters. No oral explanation or oral information given by any party shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not been made expressly in this Agreement.

14. Comments or Questions.

14.1 If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us.

Additionally:

All invoices are due for payment within 30 days following the invoice date . Any invoice outstanding beyond this period will be referred to Daniels Silverman Limited and will be subject to a surcharge of 15% plus vat to cover the collection costs incurred. This surcharge together with all other charges and legal fees incurred will be the responsibility of the customer and will be legally enforceable.

 

 

Key Art

Art-working 

Graphic Design

Creative Direction

Packaging Design

Brand Development

Creative Consultancy

Creative Advertising Campaigns

Print Design & Management

CMS Responsive Web Design

Touch Responsive iBook Design

 

 

Innovation in Digital Media Award

Our comittment to immersive online experiences won us a Creativity Works Award.

3 x Be Inspired Business Awards Finalist 

including 'Creative Business of the Year'