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Terms and Conditions

Chris Trickett / House of Trix Terms and Conditions

For the purposes of this document Chris Trickett will be referred to by trading name House of Trix.

Terms and Conditions may be subject to change at any time by House of Trix without prior notice.

A confirmation of requirements will be produced prior to the commencement of any work. If so all the details of the work and any specific requirements will be listed. By signing and returning the confirmation constitutes your acceptance of our Terms and Conditions herein. No work will be undertaken without a signed confirmation. For regular clients a Service Level Agreement will be drawn up in addition to the confirmation of requirements detailing duration, cost and service level agreed.

Payment terms are immediate upon presentation of invoice, for all other work, unless agreed otherwise in writing prior to commencement of work. For larger projects a deposit of 50% of the total cost may be requested. Regular contract client payments are payable monthly in advance and run on a 6 or 12-month contract.  Any additional hours will be charged at an agreed rate. Hours may be carried forward to the following month by prior agreement only with House of Trix but cannot run past the contract end date and are not refundable.

The preferred payment method is via an electronic payment service i.e. BACS, Internet banking or by cash or cheque payable to House of Trix. Payment terms are immediate upon presentation of a Pro-forma Invoice or invoice. All bank charges relating to direct bank transfer payments or relating to a payment returned unpaid are to be borne by the client.

All invoices are due for payment within 30 days following the invoice date . Any invoice outstanding beyond this period will be referred to Daniels Silverman Limited and will be subject to a surcharge of 15% plus vat to cover the collection costs incurred. This surcharge together with all other charges and legal fees incurred will be the responsibility of the customer and will be legally enforceable.

Any expenses within the agreement are payable in advance e.g. couriers, printing, bought in services, prior to their procurement. These will be charged in addition to the agreed service rate. Any travelling time will be charged at the standard hourly rate.

All costs are subject to change by House of Trix without prior notice.

Timescales for completion of work may be agreed prior to the commencement of work. Any work required urgently (within 24 hours or over a week-end) and outside of the agreed timescales will be subject to a surcharge.

Should the agreed client requirements change once work has commenced, we reserve the right after consultation to increase the charges above the original agreement in line with the increase in work. Such increases are charged at £45 an hour unless another ammount has been agreed elsewhere in writing by House of Trix Ltd.

If work is cancelled after it has been agreed, the client is liable for payment of the work done to the date of cancellation and will incur a loss of earnings charge of no less than 50% of the total hours agreed upon.

Artwork - Upon receipt of an artwork proof, you have 7 days to submit your approval or amendments to House of Trix. After this time the work shall be considered approved and any outstanding monies will be due.

Branding - Once you recieve your proof approval brand(s), you may make up to one hours worth of amendments including colours and any typeface changes you may wish to make. Anything over this time shall be chargeable at our hourly rate.

iBook Production - Once you have received your iBook proof, you have 7 days to submit your approval or requested amendments. After this time the project will be considered approved and outstanding monies will be due for payment. 

Websites - Failure to communicate to House of Trix within 7 days of the site preview phase of any required amends, the website will be considered approved and will be launched “live” and all outstanding monies will then be due. You are subject to the further terms of website hosting later in this document.

Direct Debit Hosting – Failure to provide payment on the agreed date will result in immediate closure of the site, only being reinstated once payment is received. Reinstating a site may be subject to a surcharge.

If the Client rejects the Work within the 10 day review period, or will not approve subsequent Work performed by House of Trix to remedy any points reported by the Client as unsatisfactory, and House of Trix considers that the Client is unreasonable in his repeated rejection of the Work, the contract will be deemed to have expired and House of Trix can take any legal measures to recover both payment for the completed Work and reasonable expenses incurred in recovering payment.

House of Trix retains the right to reject work for any client, which involves material House of Trix finds to be immoral, illegal, objectionable or questionable in terms of origin.

All work will be proof read and checked before passing to the client, however final proof reading is the responsibility of the client. We will only proceed to print once we have your authorisation - House of Trix Ltd cannot accept any responsibility for any errors once a proof has been checked and approved by yourself.  Further amends after the receipt of proof approval will be subject to a minimum hourly charge.

Confidentiality is one of the most important aspects of House of Trix and we are happy to sign any confidentiality or non-disclosure agreements. All information held by House of Trix in relation to the client will be done so in a secure environment and in accordance with Data Protection requirements.

We advise all clients to use a traceable and secure delivery method for valuable documents that require specific delivery. We will return these documents using a similar method.

All logos and corporate identity requirements not provided by us are to be supplied electronically via PDF format. It is the responsibility of the client to ensure there are no copyright infringements.

House of Trix is not responsible for the end use of any digital publication, website or document/artwork produced for or edited on our client’s behalf. Clients are solely responsible for it appropriate use, including abiding by any copyright, plagiarism or any other appropriate law. Whilst working on behalf of the client, the client agrees that House of Trix will not be held liable for the content of any document, print, website or digital product produced.

All electronic documentation, emails, files, discs etc will be scanned for viruses, however even after scanning no unsolicited attachments to emails without a message alongside the attachment will be opened. House of Trix operates Anti Virus Software and Firewall systems.

If at any time a client is dissatisfied with the service provided by House of Trix and feel they have cause to complain, the complaint should be brought to the attention of House of Trix within 10 days in writing. 

No layered or working files will be provided to the client at any stage unless specifically agreed in writing, this includes but is not exclusive to iBook Author working files, Illustrator AI files, Layered PDF and PSD's/Photoshop files. The client will be furnished with finished product files such as flat JPEGS, PDF's suitable for print, iBook format files etc.

As some digital products will be produced in part using iBooks Author, the Client should note they may also be subject to Apples own terms and conditions connected to the software. House of Trix cannot make any assurances regarding our clients relationship with Apple or selling rights within the iBookstore.

All copyright of any originated work belongs to House of Trix. This is only transferable by request and must be clearly printed on the confirmation of requirements contract. Reproduction of artwork is by permission of House of Trix only.

House of Trix retain all usage rights to all artwork produced to promote and publicise our portfolio.

Additionally:

All invoices are due for payment within 30 days following the invoice date . Any invoice outstanding beyond this period will be referred to Daniels Silverman Limited and will be subject to a surcharge of 15% plus vat to cover the collection costs incurred. This surcharge together with all other charges and legal fees incurred will be the responsibility of the customer and will be legally enforceable.

Key Art

Art-working 

Graphic Design

Creative Direction

Packaging Design

Brand Development

Creative Consultancy

Creative Advertising Campaigns

Print Design & Management

CMS Responsive Web Design

Touch Responsive iBook Design

 

 

Innovation in Digital Media Award

Our comittment to immersive online experiences won us a Creativity Works Award.

3 x Be Inspired Business Awards Finalist 

including 'Creative Business of the Year'